Warranty & Return Policy & Use Guide

Warranty

Warranty for studio equipment:

 This warranty extends only to the original Buyer. Warranty is from the date of invoice.

  • Two (2) years warranty on studio timber reformer & aluminium frames and rails;
  • One (1) year limited warranty on related welding, wear and tear items: ropes, straps, spring clips, plastic pulley bar receptacle sleeves, rollers, foot bar hardware, spring covers, rope clips;
  • Half year warranty on springs;
  • Ninety (90) days limited warranty on fabric, upholstery, rubber padding or handles.

Chair:

  • Two (2) years warranty on metal frames;
  • One (1) year limited warranty on related welding, wear and tear items: springs, spring clips, special screws, hardware and rubber sticker
  • Half year warranty on springs;
  • Ninety (90) days limited warranty on upholstery.

Barrel:

  • Two (2) years warranty on frames;
  • One (1) year limited warranty on related welding, wear and tear items: special screws and hardware;
  • Ninety (90) days limited warranty on upholstery.

Tower & Wall unit

  • Two (2) years warranty on timber frames, wall unit, tower, components of the frame, vertical bars and related welding;
  • One (1) year limited warranty on springs, straps, and spring clips;
  • Ninety (90) days limited warranty on upholstery.

Warranty for home use reformer:

  • one (1) year on aluminium rails
  • Ninety (90) days for all other parts

MENTION:

*Never use oil lubricants, they may damage the carriage wheels and rollers.

*Warranty does NOT include scratch marks, tears or indentations in the upholstery or foam and other damage caused by the user.

Conditions for Warranty:

1) Where a claim is made within the warranty period (Warranty period begins from date of invoice), the proof only should be demonstrated by the original purchaser.

2) For the remainder term of the original warranty period after being repaired or replaced under the terms of this agreement.

3) Parts repaired or replaced under the remainder terms of this warranty will be warranted for the original warranty period. Repaired parts will be sent from our factory, the part by free in warranty period.

4) Custom and modified equipment are not included in this warranty.

5) We don’t except change mind returns or claims.

This warranty applies to:
• Original purchaser and proof of purchase.
• Claims are made within the part-specific warranty period
• Company accepts the claim under all terms and conditions. Repaired or replaced under the remainder terms of this warranty will be warranted for the original warranty period.

This warranty coverage does not include:
• Costs for freight/shipping, or any associated cost of freight/shipping.
• Damage by the freight company or replacement over warranty period.
• The Limited Warranties above do not cover include normal wear and tear, scratch marks, tears or indentations in the upholstery, fabric or foam and other damage caused by the user.
• Any abuse, modification, unauthorised repair.

This warranty shall be null and void if:
• All safety, maintenance and usage guidelines are not followed;
• Springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, etc.) are not changed every one (1) year for commercial/studio use or every two years (2) for home use;
• Equipment is used outdoor, under sunshine or flooding without protection. Equipment is used for any other purpose in extreme situation. Equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorised by the Company and any damage from man-made situation;
• Warranty does NOT include scratch marks, tears or indentations in the upholstery, fabric or foam and other damage caused by the user;
At home reformers are used for commercial studio or public.

 

Return Policy

Before you make an order with Volt Pilates, you have agreed with our Terms and Conditions by Written. Please do thorough research before purchase as we can not accept returns if you change your mind.

Non-Returnable:
• Custom products: any product ordered with custom upholstery or equipment configuration.
• We cannot accept change of mind return or damage during transit.

Return Procedure:
Please contact our customer service team immediately if you wish to request a return.

• Proof of purchase must accompany all returns.
• Return must claim within seven (7) business days from your signing for your order.
• All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
• Please note that you must comply with the return instructions provided to you from our team which will be sent to your registered email address.
• Returned items must be in their original condition, including any retail packaging, in order to be accepted.
• We must receive the returned items within thirty (15) days from the date of invoice.
• Note: any damage from the purchaser(s) will not be entitled to an exchange, repair or return.
• We do not accept customised orders’ return.

 

Use Guide

IMPROPER USE OF EXERCISE EQUIPMENT MAY CAUSE SERIOUS BODILY INJURY. TO REDUCE RISK, PLEASE READ THE FOLLOWING:

Before starting any exercise program, consult a physician. Stop exercising immediately if you experience chest pain, feel faint, have difficulty breathing or experience discomfort.

 Before using equipment, read and follow the safety instructions in this manual and obtain thorough instruction from a qualified trainer. Use equipment for intended exercises only.

NEVER stand with both feet on any edge of the reformer. Step onto secured carriage first before placing one foot onto wooden standing platform. Always keep one foot on secured carriage.

Do not use if equipment appears worn, broken or damaged. Do not attempt to repair equipment yourself without contacting Volt Pilates.

When springs are used on the vertical frame, ensure spring clips are fully closed at both ends of springs. A spring clip that is only half-closed risks coming undone and detaching with high force.

When using the push-thru bar with springs attached from below, a trained professional must always keep a hand on the bar, and the safety chain must be attached.

Keep body, clothing and hair free from all moving parts.

CAUTION

This equipment is intended for indoor use and Pilates exercises only.

Pilates equipment when used effectively can facilitate many Pilates exercises safely and effectively. However, care and caution must be taken as there are some inherent dangers when using any exercise equipment — especially when spring resistance is involved.

This equipment is intended for indoor use and Pilates exercises only. Pilates equipment when used effectively can facilitate many Pilates exercises safely and effectively. However, care and caution must be taken as there are some inherent dangers when using any exercise equipment — especially when spring resistance is involved.

For inexperienced or first-time users, this equipment should only be used under the supervision of a trained professional. Pregnancy and injury must follow the Pilates exercise guideline.

Please ensure that you and your clients/patients have received proper instruction regarding the correct and safe use of this equipment.

WARNING

As with any athletic activity, the use of exercise equipment involves risk of  injury, damage and/or death. Using the equipment for support during stretching or allowing resistance straps, ropes or other means to be attached to it can result in injury. By choosing to use Volt Pilates equipment, you and/or your clients/patients assume responsibility for that risk, not the organisations who sell, distribute and/or manufacture this equipment.

All rights @ terms and conditions volt Pilates 

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