Warranty & Return Policy & Use Guide

Warranty for studio equipment:

 This warranty extends only to the original Buyer. Warranty is from the date of invoice.

Reformer:

• Two (2) years warranty on studio timber reformer & aluminium frames and rails;
• One (1) year limited warranty on related welding, wear and tear items: ropes, straps, spring clips, plastic pulley bar receptacle sleeves, rollers, foot bar hardware, spring covers, rope clips;
• Half year warranty on springs;
• Ninety (90) days limited warranty on fabric, upholstery, rubber padding or handles.

Chair:

• Two (2) years warranty on metal frames;
• One (1) year limited warranty on related welding, wear and tear items: springs, spring clips, special screws, hardware and rubber sticker
• Half year warranty on springs;
• Ninety (90) days limited warranty on upholstery.

Barrel:

• Two (2) years warranty on frames;
• One (1) year limited warranty on related welding, wear and tear items: special screws and hardware;
• Ninety (90) days limited warranty on upholstery.

Tower & Wall unit

• Two (2) years warranty on timber frames, wall unit, tower, components of the frame, vertical bars and related welding;
• One (1) year limited warranty on springs, straps, and spring clips;
• Ninety (90) days limited warranty on upholstery.

Warranty for home use reformer:

• one (1) year on aluminium rails
• Ninety (90) days for all other parts

MENTION:

*Never use oil lubricants, they may damage the carriage wheels and rollers.

*Warranty does NOT include scratch marks, tears or indentations in the upholstery or foam and other damage caused by the user.

Conditions for Warranty:

1) Where a claim is made within the warranty period (Warranty period begins from date of invoice), the proof only should be demonstrated by the original purchaser.

2) For the remainder term of the original warranty period after being repaired or replaced under the terms of this agreement.

3) Parts repaired or replaced under the remainder terms of this warranty will be warranted for the original warranty period. Repaired parts will be sent from our factory, the part by free in warranty period.

4) Custom and modified equipment are not included in this warranty.

5) We don’t except change mind returns or claims.

This warranty applies to:
• Original purchaser and proof of purchase.
• Claims are made within the part-specific warranty period
• Company accepts the claim under all terms and conditions. Repaired or replaced under the remainder terms of this warranty will be warranted for the original warranty period.

This warranty coverage does not include:
• Costs for freight/shipping, or any associated cost of freight/shipping.
• Damage by the freight company or replacement over warranty period.
• The Limited Warranties above do not cover include normal wear and tear, scratch marks, tears or indentations in the upholstery, fabric or foam and other damage caused by the user.
• Any abuse, modification, unauthorised repair.

This warranty shall be null and void if:
• All safety, maintenance and usage guidelines are not followed;
• Springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, etc.) are not changed every one (1) year for commercial/studio use or every two years (2) for home use;
• Equipment is used outdoor, under sunshine or flooding without protection. Equipment is used for any other purpose in extreme situation. Equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorised by the Company and any damage from man-made situation;
• Warranty does NOT include scratch marks, tears or indentations in the upholstery, fabric or foam and other damage caused by the user;
• At home reformers are used for commercial studio or public.

Return Policy

Before you make an order with Volt Pilates, you have agreed with our Terms and Conditions by Written. Please do thorough research before purchase as we can not accept returns if you change your mind.

Non-Returnable:
• Custom products: any product ordered with custom upholstery or equipment configuration.
• We cannot accept change of mind return or damage during transit.

Return Procedure:
Please contact our customer service team immediately if you wish to request a return.

• Proof of purchase must accompany all returns.
• Return must claim within seven (7) business days from your signing for your order.
• All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.
• Please note that you must comply with the return instructions provided to you from our team which will be sent to your registered email address.
• Returned items must be in their original condition, including any retail packaging, in order to be accepted.
• We must receive the returned items within thirty (15) days from the date of invoice.
• Note: any damage from the purchaser(s) will not be entitled to an exchange, repair or return.
• We do not accept customised orders’ return.